Confidentialité
Last updated: 28 June 2026
This Privacy Policy explains how Wee Coo Campers Ltd collects, uses, stores and shares personal information when you:
- visit our website;
- make an enquiry or booking;
- hire one of our campervans;
- communicate with us;
- provide driver-verification documents;
- use a third-party booking platform to book our services; or
- otherwise interact with Wee Coo Campers.
Please read this policy carefully. It explains what personal information we collect, why we use it, who we may share it with and the rights available to you.
1. Who we are
Wee Coo Campers Ltd is the controller responsible for the personal information described in this policy.
Company name: Wee Coo Campers Ltd
Company number: SC795329
VAT registration number: 499 7441 22
Registered office: 2/1, 29 Craigmillar Road, Glasgow, Scotland, G42 9JZ
Website: www.weecoocampers.co.uk
Email: hello@weecoocampers.co.uk
Telephone: 0141 459 0196
References in this policy to “Wee Coo Campers”, “we”, “us” or “our” mean Wee Coo Campers Ltd.
2. The information we collect
The information we collect depends on how you interact with us.
2.1 Contact information
We may collect:
- your full name;
- postal and residential address;
- email address;
- telephone number;
- emergency contact details; and
- the contact details of additional drivers or passengers where relevant.
2.2 Booking and rental information
We may collect:
- booking reference numbers;
- collection and return dates and times;
- chosen vehicle and optional extras;
- booking source or booking agent;
- details of additional drivers;
- passenger and pet information where relevant;
- messages, requests and preferences relating to your booking;
- rental agreement information;
- information about changes, cancellations, postponements and refunds;
- vehicle collection and return records; and
- details of previous bookings with us.
2.3 Driver and identity-verification information
To confirm that a driver meets our requirements and the requirements of our insurer, we may collect:
- date of birth;
- driving-licence number;
- country of licence issue;
- licence issue and expiry dates;
- licence categories;
- driving-licence copies or images;
- passport or other identity-document copies;
- proof-of-address documents;
- DVLA check codes;
- DVLA driving-record information;
- details of endorsements, penalty points, disqualifications or relevant motoring convictions;
- information about driving experience;
- insurance eligibility declarations; and
- other information reasonably required by our insurer or insurance broker.
Please do not send us more information than we request. For example, where a bank statement or utility bill is used as proof of address, information that is not needed for verification may be redacted where appropriate.
2.4 Payment and financial information
We may collect:
- booking prices;
- deposits and security-deposit information;
- payment status;
- payment dates and amounts;
- refunds;
- payment-provider transaction references;
- chargeback information;
- invoices and receipts;
- amounts owed to or by you; and
- bank details where needed to issue a refund.
Payments are generally processed by a specialist payment provider. We do not normally receive or store your complete payment-card number or card security code.
2.5 Vehicle-condition and rental-use information
We may collect:
- vehicle inspection and handover records;
- mileage, fuel and charge levels;
- photographs and videos of the vehicle;
- information about damage, cleanliness or missing equipment;
- records of additional mileage or other charges;
- roadside-assistance and recovery records;
- repair and maintenance information connected to your hire;
- accident and incident reports;
- witness information;
- insurance claim information;
- details of fines, tolls, parking charges or traffic offences; and
- correspondence with authorities, parking operators, insurers, repairers or recovery providers.
Vehicle inspection photographs may incidentally include a customer or personal belongings. We take reasonable steps to avoid recording unnecessary personal information.
2.6 Communications
We may keep records of communications through:
- email;
- telephone;
- SMS;
- WhatsApp;
- our website forms;
- booking platforms;
- social-media messaging; and
- in-person conversations recorded in our booking notes.
This may include enquiries, booking instructions, complaints, support requests, feedback and discussions about an accident, damage or payment.
We do not routinely record telephone calls unless we tell you that a call is being recorded.
2.7 Website and technical information
When you use our website, we or our service providers may collect:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate location derived from an IP address;
- website pages visited;
- dates and times of visits;
- referral source;
- booking-session information;
- error and security logs; and
- cookie and consent preferences.
More information is provided in the cookies and similar technologies section.
2.8 Reviews, images and social media
Where you leave a review or give us permission to use content, we may collect or publish:
- your name or chosen display name;
- review text;
- photographs or videos;
- social-media username; and
- details of your trip that you choose to share.
We will not normally publish identifiable customer photographs or testimonials for promotional purposes without permission.
2.9 Special-category information
We do not routinely ask for health or other special-category information.
You may voluntarily provide health, disability, mobility, allergy or accessibility information where it is relevant to your booking. We will use this only where reasonably necessary to respond to your request, protect someone’s vital interests, manage a legal claim or where you have given explicit consent and that consent is an appropriate lawful basis.
Please provide only information that is necessary for us to assist you.
2.10 Criminal-offence information
Driving-record information may include motoring convictions, endorsements or alleged offences. This may amount to criminal-offence data and receives additional protection under data-protection law.
We process this information only where necessary to:
- assess driver and insurance eligibility;
- arrange or administer insurance;
- comply with our insurer’s requirements;
- manage accidents and claims;
- respond to police or other lawful requests;
- deal with fines and enforcement notices; or
- establish, exercise or defend legal rights.
We rely on an appropriate lawful basis under Article 6 of the UK GDPR and, where required, an additional condition under the Data Protection Act 2018 relating to insurance purposes, legal claims or another applicable condition.
3. How we obtain your information
We obtain personal information directly from you when you:
- make an enquiry;
- complete a booking;
- provide verification documents;
- pay for a booking;
- collect or return a vehicle;
- contact us;
- report an accident or problem;
- complete a feedback form; or
- interact with our website.
We may also receive information from:
- the person making a booking on your behalf;
- a lead hirer who identifies you as an additional driver;
- Indie Campers or another booking agent;
- DVLA services used with a check code provided by you;
- our insurer or insurance broker;
- payment providers;
- roadside-assistance and recovery providers;
- repairers and assessors;
- police and emergency services;
- councils, toll operators and parking operators;
- fraud-prevention providers;
- legal and professional advisers; and
- publicly available sources where necessary and lawful.
Where another person provides us with your information, they should make you aware of this policy and ensure they are entitled to provide the information.
4. Why we use your information
4.1 Enquiries and bookings
We use information to:
- respond to enquiries;
- provide quotations;
- check availability;
- set up and administer bookings;
- communicate booking instructions;
- manage changes and cancellations; and
- provide customer service.
Our lawful basis is normally taking steps at your request before entering into a contract or performing our contract with you.
4.2 Driver and insurance eligibility
We use information to:
- confirm a driver’s identity;
- verify age and address;
- check driving entitlement;
- review endorsements and relevant convictions;
- confirm compliance with our rental criteria;
- obtain or confirm insurance cover; and
- protect our vehicles and other road users.
Our lawful bases are performance of our contract and our legitimate interests in confirming eligibility, complying with insurance conditions, preventing fraud and operating a safe rental business.
Additional legal conditions apply where criminal-offence information is involved.
4.3 Providing the rental
We use information to:
- prepare the vehicle;
- complete the rental agreement;
- conduct handover and return inspections;
- provide assistance during the rental;
- manage breakdowns;
- communicate safety or operational information; and
- complete the return and closing checks.
Our lawful basis is performance of our contract with you.
4.4 Payments and financial administration
We use information to:
- take and allocate payments;
- issue invoices and receipts;
- process refunds;
- administer security deposits;
- calculate additional charges;
- recover unpaid amounts;
- deal with chargebacks; and
- maintain tax and accounting records.
Our lawful bases are performance of our contract, compliance with legal obligations and our legitimate interests in managing our finances and recovering valid debts.
4.5 Damage, accidents and insurance claims
We use information to:
- investigate vehicle damage;
- assess responsibility;
- obtain estimates and carry out repairs;
- deal with accidents and injuries;
- administer insurance claims;
- provide information to insurers and authorities;
- recover losses; and
- establish, exercise or defend legal rights.
Our lawful bases may include performance of our contract, legitimate interests, compliance with a legal obligation and the establishment, exercise or defence of legal claims.
4.6 Fines, tolls and enforcement notices
We may use and disclose information to:
- identify the driver or hirer at a particular time;
- respond to police enquiries;
- transfer liability for a parking or traffic charge;
- respond to toll operators or local authorities;
- challenge or administer a charge; and
- recover related administration fees where permitted under the rental agreement.
Our lawful bases may include compliance with legal obligations, performance of our contract and our legitimate interests in administering charges arising from the rental.
4.7 Fraud prevention and security
We use information to:
- verify identities;
- protect vehicles and systems;
- identify fraudulent or suspicious bookings;
- maintain website and account security;
- investigate misuse;
- prevent theft; and
- protect our legal and commercial interests.
Our lawful basis is our legitimate interests in preventing fraud, theft and misuse and in protecting our business, customers and vehicles.
4.8 Customer service and business improvement
We may use communications, feedback and booking information to:
- resolve complaints;
- improve our services;
- train those working on our behalf;
- review customer experience;
- monitor business performance; and
- understand common customer questions.
Our lawful basis is our legitimate interests in operating and improving our business.
Where information is anonymised so that it no longer identifies anyone, data-protection law does not apply to the anonymised information.
4.9 Marketing
Where permitted, we may use your contact details to send information about:
- campervan availability;
- offers and discounts;
- new vehicles or services;
- travel-related content; and
- opportunities to book with us again.
Our lawful basis under data-protection law may be consent or legitimate interests. We also comply with the Privacy and Electronic Communications Regulations.
We may send electronic marketing to an existing customer under the customer “soft opt-in” only where:
- we obtained the contact details during a sale or genuine negotiation for a sale;
- the marketing concerns our own similar products or services;
- an opt-out was offered when the details were collected; and
- an easy opt-out is included in every message.
You can opt out at any time by using the unsubscribe method included in the message or by contacting hello@weecoocampers.co.uk.
Booking confirmations, payment reminders, collection instructions, safety notices and other communications required to administer your booking are service messages rather than marketing messages. You may continue to receive necessary service messages after opting out of marketing.
4.10 Legal and regulatory purposes
We may use information to:
- comply with applicable laws;
- respond to lawful requests;
- maintain business and accounting records;
- cooperate with regulators and authorities;
- obtain legal advice; and
- establish, exercise or defend legal rights.
Our lawful basis is compliance with legal obligations or our legitimate interests in protecting our legal position.
5. Our legitimate interests
Where we rely on legitimate interests, those interests may include:
- operating a campervan-rental business;
- protecting our vehicles and equipment;
- preventing fraud and theft;
- verifying customers and drivers;
- ensuring drivers meet rental and insurance criteria;
- providing effective customer support;
- improving our services;
- maintaining accurate records;
- recovering valid debts;
- investigating accidents or damage;
- dealing with disputes and legal claims; and
- protecting our website, systems and communications.
We consider whether the processing is necessary and balance our interests against the individual’s rights and reasonable expectations.
You may contact us to request further information about a legitimate-interest assessment relevant to your information.
6. Information needed to provide our services
Some information is required so that we can:
- enter into a rental agreement;
- verify the proposed driver;
- obtain insurance cover;
- take payment;
- provide the vehicle; or
- comply with legal and regulatory requirements.
Where required information is not provided, we may be unable to accept or continue a booking, approve a driver or release the vehicle.
We will explain where providing particular information is mandatory.
8. International transfers
Some of our service providers may store or process information outside the United Kingdom. This can occur where a cloud, communications, payment, booking or software provider operates internationally.
Where personal information is transferred outside the UK, we take reasonable steps to ensure that an appropriate legal transfer mechanism is used. Depending on the destination and provider, this may include:
- UK adequacy regulations;
- the UK International Data Transfer Agreement;
- the UK Addendum to approved standard contractual clauses;
- binding corporate rules; or
- another safeguard permitted by law.
We may also rely on a specific legal exception where applicable.
You may contact us for further information about safeguards used for a relevant transfer.
9. How long we keep information
We do not keep personal information indefinitely merely because it may be useful. Retention depends on the type of information, the purpose for which it is held, insurance conditions, legal limitation periods and statutory record-keeping requirements.
9.1 Unsuccessful enquiries
Enquiries that do not result in a booking are normally retained for up to 12 months after the last meaningful communication, unless there is a reason to retain them for longer.
9.2 Booking and rental records
Rental agreements, booking confirmations, payment records and significant booking correspondence are normally retained for up to six years after the rental or relevant transaction, where necessary for accounting, contractual, tax, insurance or legal purposes.
9.3 Identity and driver-verification documents
Copies of passports, driving licences, proofs of address and DVLA information are retained only for as long as reasonably necessary for:
- verification;
- insurance requirements;
- insurer audits;
- administering the rental;
- dealing with fines or notices;
- investigating an accident or claim; or
- establishing or defending legal rights.
Where there is no ongoing claim, investigation or legal requirement, we aim to delete full identity-document copies within 12 months after the rental ends, unless our insurer requires a different period.
We may retain a limited record confirming that the required checks were completed after the underlying document copies have been deleted.
9.4 Payment and accounting records
Invoices, receipts, transaction references, refunds and accounting information are normally kept for up to six years after the end of the relevant accounting period, or longer where required by law or an ongoing dispute.
We do not determine how long an independent payment provider retains information it holds for its own purposes.
9.5 Accidents, damage, claims and disputes
Information connected to an accident, damage, complaint, chargeback, insurance claim or legal dispute may be retained for six years after the matter is resolved, or longer where reasonably required by an insurer, court process or applicable limitation period.
9.6 Fines, tolls and parking charges
Relevant records are retained until the matter has been transferred, paid, challenged or resolved. Information forming part of a financial, contractual or legal record may then be retained for up to six years.
9.7 Marketing information
Marketing contact information is retained while you remain subscribed or while we reasonably consider our services may remain relevant.
We periodically review inactive marketing records, normally at least every 24 months.
When you opt out, we may retain a minimal suppression record containing your contact detail and opt-out status. This allows us to ensure that we do not accidentally add you back to a marketing list.
9.8 Website and security logs
Website, server and security logs are normally retained for up to 12 months, although shorter or longer periods may be used where necessary to investigate a security incident or meet a provider’s documented security requirements.
9.9 Deletion and anonymisation
At the end of a retention period, information will be:
- securely deleted;
- destroyed;
- anonymised; or
- retained in a restricted form where deletion is not immediately possible because of technical backup cycles.
Backup copies are protected from ordinary use and are overwritten or deleted according to the applicable backup schedule.
10. How we protect information
We use reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- alteration;
- disclosure;
- misuse; and
- destruction.
Measures may include:
- password and access controls;
- multi-factor authentication where available;
- secure payment processing;
- restricted access to customer documents;
- software and device updates;
- secure backup arrangements;
- staff or contractor confidentiality obligations;
- data minimisation;
- appropriate provider agreements; and
- procedures for responding to suspected data breaches.
No internet transmission or electronic-storage method is completely secure. You should use secure methods provided by us when sending identity or driver-verification documents.
11. Automated decision-making
We do not currently make decisions about customers that produce legal or similarly significant effects based solely on automated processing.
Booking systems, payment providers, insurers or fraud-prevention services may use automated tools to flag a payment or booking for review. Where the final decision is made by an independent provider, its own privacy policy will apply.
Where we introduce solely automated decision-making that has a legal or similarly significant effect, we will provide the information required by law and explain any applicable rights.
12. Your data-protection rights
Depending on the circumstances and the lawful basis being used, you may have the following rights.
12.1 Access
You may ask for confirmation that we process your personal information and request a copy of that information.
12.2 Correction
You may ask us to correct information that is inaccurate or complete information that is incomplete.
12.3 Erasure
You may ask us to delete your personal information in certain circumstances.
This right is not absolute. We may need to retain information to comply with the law, administer an existing contract, deal with a claim, maintain necessary financial records or establish, exercise or defend legal rights.
12.4 Restriction
You may ask us to restrict how we use your information in certain circumstances, including while its accuracy or our lawful basis is being considered.
12.5 Objection
You may object to processing based on legitimate interests.
We will stop the relevant processing unless we have compelling legitimate grounds that override your interests and rights or the processing is needed for legal claims.
You have an absolute right to object to the use of your information for direct marketing.
12.6 Data portability
Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive information you provided in a structured, commonly used and machine-readable format or ask for it to be transferred to another controller where technically feasible.
12.7 Withdrawal of consent
Where we rely on consent, you may withdraw it at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
12.8 Automated decisions
Where applicable, you may have rights relating to decisions made solely by automated means that have legal or similarly significant effects.
12.9 Exercising your rights
Requests should be sent to:
Email: hello@weecoocampers.co.uk
Post: Wee Coo Campers Ltd, 2/1, 29 Craigmillar Road, Glasgow, Scotland, G42 9JZ
Please describe what you are requesting and provide enough information for us to identify the relevant records.
We may ask for reasonable evidence of identity where necessary to prevent information being disclosed to the wrong person.
We normally respond to rights requests within one month. The period may be extended where a request is particularly complex or multiple requests are made, as permitted by law.
We will not normally charge a fee. A reasonable fee may be charged or a request may be refused where it is manifestly unfounded or excessive, where the law permits this.
13. Data-protection complaints
Please contact us first if you have concerns about how we have handled your personal information.
You can make a data-protection complaint by emailing: hello@weecoocampers.co.uk.
Please use the subject line “Data Protection Complaint” and include:
- your name and contact details;
- a description of your concern;
- relevant booking or correspondence references;
- key dates; and
- the outcome you are seeking.
We will:
- provide a clear way to submit a complaint;
- acknowledge receipt within 30 days;
- make appropriate enquiries without undue delay;
- keep you informed where appropriate; and
- tell you the outcome without undue delay.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Further information is available on the Information Commissioner’s Office website.
You do not need to complain to us before contacting the ICO, although the ICO may recommend that you give us an opportunity to address the issue first.
14. Children
Our rental services and rental agreements are intended for adults.
We do not knowingly accept bookings from children or collect children’s information for marketing purposes.
A booking may contain limited information about child passengers where this is voluntarily provided by a parent or guardian and is relevant to the booking, for example when discussing sleeping arrangements, safety equipment or vehicle capacity.
Parents and guardians should not provide more information about a child than is necessary.
16. Vehicle location and telematics
A vehicle may contain manufacturer-installed systems that collect technical information for diagnostics, servicing, security or roadside support.
Where a vehicle has an active location-tracking or telematics system that is accessible to Wee Coo Campers, we will provide appropriate information before the rental or at handover, including:
- what information is collected;
- the purpose of the system;
- when location information may be accessed;
- who provides the system; and
- how long relevant information is retained.
We will not routinely monitor a customer’s journey without a lawful and clearly explained reason.
Location information may be accessed where reasonably necessary to:
- locate a vehicle reported stolen;
- respond to a breakdown or emergency;
- investigate suspected unauthorised use;
- protect the vehicle;
- establish facts relating to an accident or claim; or
- comply with a lawful request.
This section should not be interpreted as confirming that every Wee Coo Campers vehicle contains an active tracking system.
17. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of an independent third party. You should read the privacy information provided by the relevant website, booking platform, payment provider or service before submitting information to it.
18. Changes to this policy
We may update this Privacy Policy to reflect:
- changes to our services;
- changes to our providers or systems;
- changes to legal requirements; or
- improvements to how we explain our processing.
The updated version will be published on our website with a revised “last updated” date.
Where a change materially affects how we use existing customer information, we will take reasonable steps to bring the change to the attention of affected individuals where required.
19. Contact us
Questions, requests and complaints relating to this policy or our use of personal information should be sent to:
Wee Coo Campers Ltd
2/1, 29 Craigmillar Road
Glasgow
Scotland
G42 9JZ
Email: hello@weecoocampers.co.uk
Telephone: 0141 459 0196
Website: www.weecoocampers.co.uk